Twelve questions, each answered from a named page

No. Its fee page promises a free agent service: beyond the item cost and shipping, no handling fee is required. You pay the goods, the seller's postage inside China, international freight, a parcel charge of about RMB 8, anything optional you ask for, and any duty your country charges.

Officially sixty, ninety or one hundred and eighty days, depending on which Tomebuy page you read. Plan around sixty. Parcels that arrive with no matching order are destroyed after sixty days from being signed for, and that figure is consistent everywhere.

Three to five per order according to the home page and the Tutorial, five to seven according to a second official guide. More angles can be bought from the orders page, including the one worth paying for: a tape laid across the garment.

Within five days of the goods being stored, and only if the seller agrees. The item must be unused with tags and packaging intact. Where there is no fault you pay postage both ways plus a 0.75 USD service fee, and the refund lands in your account balance.

Taobao, Tmall, 1688 and Weidian by link. For other platforms, including resale and social-selling sites, you fill in a hand-filled order with the name, link, specification and a photograph.

Freight is first charged on the weight recorded when the goods were shelved, then recalculated on the finished parcel with its box and padding. Overpayments go back to your balance and shortfalls come out of it, which is why the balance is worth keeping topped up.

No. Appearance is the whole scope, and a question on the Tomebuy home page says outright that authenticity carries no guarantee. Separately, its anti-counterfeiting policy prohibits buying counterfeit goods through the site and allows orders to be refused.

Not a public one. Tomebuy quotes routes inside the account once goods are in the warehouse. The route figures exposed in its public site data look like demonstration values, so this edition describes how freight is calculated rather than printing prices.

The recipient pays. Tomebuy's customs page says inspections are unpredictable and that any duty, fine or returned parcel is the recipient's responsibility. For purchases it can supply a screenshot of the payment record if proof is needed, but not a formal invoice.

The contact and privacy pages name WOCHEE Global Trading Co., Limited, a Hong Kong company registered under number 79081063. The site settings also carry a mainland address and a map pin in a third location, which is listed in our errata.

Not by default against transit loss. Tomebuy states it is not responsible for loss or damage by third-party carriers but will help you claim, and it lists cases it will not support at all. Loss inside its own warehouse is compensated: at the price paid for purchases, capped at RMB 5,000 per forwarding order for forwarded goods.

Tomebuy's help centre says shipping coupons come from occasional site activities and from entering an invitation code when you register, without publishing what any of them are worth. There is also a reward for posting a review video, claimed through the reward section.